Analytics

Setting Up Analytics

• Setting up Help Center Analytics
• Read Tickets and Self-Service Score

Using the Analytics

• How to use the Analytics information
• Analytics Page
• Using the Dates and the Filters in Analytics

Analytics Pages

• Analytics Performance Overview
• Analytics Content
• Analytics Feedback
• Displaying Article Metrics for a Specific Article and the Visitor's Journey
• Search Analytics

Understanding what Analytics Reports

• How Help Center Analytics may Report Differently to Other Analytical Tools